Refund policy

Refund and Return Policy

Thank you for shopping with Yumipaw. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are happy to assist you with a return or exchange.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in the original packaging.
  • Proof of purchase or order information is required.

To start a return, please contact us at:

Email: yumipaw@outlook.com

Please include your order number and the reason for your return. Our customer support team will review your request and provide further return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The item is defective.
  • The wrong item was sent.

In these cases, Yumipaw will cover the return shipping costs.

Refunds

Once we receive your returned item, we will inspect it and notify you regarding the approval of your refund.

If approved, your refund will be processed within 5–10 business days. The refund will be issued to your original payment method.

Please note that your bank or credit card company may require additional processing time before the refund appears on your account.

Exchanges

We accept exchanges for items that are damaged, defective, or incorrectly shipped.

If you would like to request an exchange, please contact us at:

Email: yumipaw@outlook.com

Whatsapp:+86 19575340419

Our team will assist you with the exchange process.

Order Cancellation

Orders can be cancelled within 1 hour after purchase.

After this time, your order may have already entered the processing or shipping stage and cannot be cancelled.

Non-Returnable Items

For health and safety reasons, certain items may not be eligible for return if they have been used or opened.

These may include:

  • Used pet grooming products
  • Used feeding products
  • Products with signs of use or damage caused by the customer

Shipping Information

For shipping details, please refer to our Shipping Policy.

Shipping:

  • Free shipping on orders $70 and above
  • A $2 shipping fee applies to orders under $70
  • Orders are processed within 1–3 business days
  • Delivery times vary depending on location and shipping method selected

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: yumipaw@outlook.com
Website: yumipaw.com
Whatsapp:+86 19575340419