FAQ

About Yumipaw

1. What is Yumipaw?

Yumipaw is an independent pet supplies brand dedicated to providing thoughtfully selected products for cats and dogs. We focus on comfortable, practical, and reliable pet essentials that help pets enjoy happier everyday moments.

2. Where is Yumipaw based?

Yumipaw is an independent pet supplies brand based in Guangzhou, China, serving pet owners worldwide.

We work with trusted fulfillment partners to deliver carefully selected pet products to customers in different regions.

Orders & Shipping

3. Where do you ship?

We currently ship to customers in the United States and selected international destinations across Europe, Asia, Oceania, and the Americas.

Available shipping options will be shown at checkout based on your location.

4. How long does shipping take?

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated delivery times:

  • United States Standard Shipping: 7–15 business days
  • International Standard Shipping: 7–20 business days

Delivery times may vary depending on location, customs processing, and carrier delays.

5. How much does shipping cost?

Shipping fees are calculated based on your order total:

  • Free shipping on orders $70 and above
  • $2 shipping fee applies to orders under $70

Available shipping options and costs will be displayed at checkout.

6. How can I track my order?

Once your order has been shipped, we will send a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear after shipment.

Products

7. Are your products suitable for both cats and dogs?

Yes. Yumipaw offers products designed for both cats and dogs, including toys, travel accessories, beds, grooming items, feeding supplies, and everyday pet essentials.

Please check each product description for specific size, material, and usage information.

8. How do I choose the right size for my pet?

Each product page includes available size information and product details.

We recommend measuring your pet before ordering to ensure the best fit.

If you need help choosing a size, please contact us at:

Email: yumipaw@outlook.com
WhatsApp: +86 195 7534 0419

Returns & Refunds

9. Can I return my order?

Yes. We accept returns within 30 days of delivery.

Items must be unused, in original condition, and in the original packaging.

For more details, please visit our Refund Policy.

10. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us with your order number and photos of the item.

We will review your request and help provide a suitable solution.

11. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed within 5–10 business days.

The refund will be issued to your original payment method.

Customer Support

12. How can I contact Yumipaw?

You can contact our customer support team through:

Email: yumipaw@outlook.com

WhatsApp: +86 195 7534 0419

We usually respond within 24 business hours.

13. Do you offer customer support after purchase?

Yes. We are happy to assist with order updates, product questions, shipping concerns, and return requests.

Your satisfaction and your pet’s happiness are important to us.

Join the Yumipaw community

Thank you for choosing Yumipaw. We are committed to bringing thoughtful pet essentials to families and creating happier moments between pets and their owners.